Navigating the Digital Landscape: How Emotionally Intelligent Leaders Adapt to Technology-Driven Communication

The evolution of technology has made a huge impact on leader/follower interactions, presenting both opportunities and challenges for those in leadership roles. From remote communication and virtual meetings to digital collaboration tools, technology has become an undeniable part of how leaders engage with their teams and stakeholders. However, as we rely on these digital channels more and more, it becomes even more important that leaders recognize the impact of technology on their communication effectiveness and make adjustments when necessary.

Emotional intelligence, the ability to recognize and manage one's own emotions and the emotions of others, plays a massive role in helping leaders bridge the gap between technology and human connection. By leveraging emotional intelligence competencies, leaders can effectively navigate the terrain of technology-driven communication while continuing to build strong, authentic relationships with their teams.

This week we will explore the benefits and challenges of technology-driven communication, discuss strategies for effective leadership in a digital environment, and take a closer look at how emotionally intelligent leaders can balance the use of technology with the need for genuine human interaction.

The Benefits and Challenges of Technology-Driven Communication

The integration of technology into the workplace has brought significant changes to the way leaders communicate with their teams. On one hand, technology offers many benefits that improve communication effectiveness and efficiency. Remote communication tools such as video conferencing and instant messaging platforms allow leaders to connect with team members regardless of their physical location. This increased accessibility and flexibility can lead to improved collaboration, faster decision-making, and reduced travel costs.

Additionally, with the rise of digital collaboration tools like shared documents or project management software, teams can work together seamlessly even when team members are geographically dispersed. These tools can also provide leaders with data and insights into team performance, equipping them to make data-driven decisions and identify areas for improvement.

However, along with these benefits come several challenges that emotionally intelligent leaders must be prepared to address:

Lack of nonverbal feedback: During in-person interactions, leaders have the benefit of observing and interpreting subtle cues like body language, facial expressions, and tone of voice. These nonverbal signals give important context and help leaders build stronger connections with their teams. However, when communication is primarily done through digital channels, these important cues can be easily missed, making it more challenging for leaders to fully understand their team's emotions, level of engagement, and understanding of the message being conveyed.

Question: How much validation as a leader do you get from non-verbal communication? If you are not getting this need met, you are at risk for making an emotionally unintelligent behavior.

Difficulty fostering a sense of belonging: The lack of in-person interaction can make it challenging for leaders to create a strong sense of team unity and belonging. When interactions are primarily digital, team members may feel disconnected from one another and from the organization as a whole. This can lead to reduced motivation, collaboration, and overall job satisfaction.

Question: How frequent and what is the quality of your communication with your team? Intimacy of relationship is a hallmark trait of being trusted. If your interactions are infrequent and/or low quality the level of trust is at risk.

Increased risk of misunderstandings and miscommunications: Without the benefit of immediate clarification and context that in-person interactions provide, messages can be misinterpreted, leading to confusion, frustration, and even conflict.

Question: How is your use of dialogue reducing the miscommunication distance? The more you dialogue and work to understand the other person the clearer your communication will become.

Though they are not insurmountable, emotionally intelligent leaders understand that these obstacles call for a proactive and flexible approach to communication. By understanding the limitations of technology-driven communication and developing strategies to reduce them, leaders can enjoy the benefits of the technology without sacrificing the human connection that is essential for building strong, productive teams.

Strategies for Effective Communication in a Technology-Driven Environment

To successfully navigate the complex dynamics of technology-driven communication, emotionally intelligent leaders will require strategies that address the unique challenges of the digital age. By focusing on key emotional intelligence competencies, leaders can create a framework for effective communication in a technology-driven environment.

Self-Reflection and Adaptability:

Emotionally intelligent leaders understand the importance of self-reflection when communicating through digital tools. They take the time to consider how their communication style translates to each virtual channel and remain open to adapting their approach as needed. For example, a leader who relies heavily on nonverbal cues in face-to-face interactions may need to be more explicit and descriptive in their digital communications to ensure clarity. Leaders will improve their ability to communicate in a virtual environment by regularly evaluating their own communication preferences and biases and making the appropriate adjustments.

Empathy and Understanding:

In our digital world, it is crucial for leaders to consider team members' individual communication styles, preferences, and challenges. Emotionally intelligent leaders actively work to understand each team member's unique needs and adapt their communication approach accordingly. This may involve offering multiple communication channels to accommodate different preferences and ensuring that team members have the necessary tools and support to effectively participate in virtual interactions. By demonstrating empathy and genuine interest in their team members' well-being, leaders will build trust and a supportive environment that enhances communication and collaboration.

Flexibility and Problem-Solving:

Emotionally intelligent leaders recognize that a one-size-fits-all approach to communication is rarely effective. Instead, they modify their communication style to each individual virtual channel and audience, ensuring that their message is effectively communicated - regardless of the medium. This may involve adjusting the tone, level of detail, or frequency of communication, etc. When confronted with challenges or misunderstandings, emotionally intelligent leaders will rely on their problem-solving skills to find creative solutions and maintain open, productive communication.

Building Trust and Fostering Collaboration:

Maintaining strong connections with team members can be particularly challenging in a remote environment. Emotionally intelligent leaders prioritize these relationships by investing time in one-on-one interactions. They make an effort to check in with team members regularly, not only about work-related matters, but also to show genuine interest in their well-being and to provide support as needed. By consistently communicating their expectations, values, and goals, while also encouraging individual growth, leaders will create a culture of trust and accountability that supersedes digital limitations and enhances communication and collaboration.

The Future of Leadership Communication: Mastering Emotional Intelligence

As technology rapidly transforms the way we communicate and collaborate, the role of emotional intelligence in leadership has never been more critical. As we have seen throughout this blog, emotionally intelligent leaders are better equipped to navigate the challenges of technology-driven communication and create virtual work environments that foster trust, connection, and high performance.

By cultivating key emotional intelligence competencies such as self-awareness, empathy, and flexibility, leaders can effectively balance the use of technology with the need for genuine human interaction.

Emotionally intelligent leaders understand that while digital tools can be powerful forms of communication and collaboration, it is the human element – the trust, empathy, and authentic connection – that ultimately drives team and organizational success.

Communicating for Success: How Clarity, Authenticity, & Adaptability Shape Effective Leadership

In the evolving landscape of leadership, the power of effective communication is one thing that remains unchanged. As technology advances and workplace dynamics shift, leaders are left to navigate a complex web of interactions while mastering the foundational elements of leadership communication that stand the test of time. These foundational elements include clarity, authenticity, and adaptability – each playing a critical role in a leader's ability to inspire, motivate, and drive success.

Clarity: The Key to Alignment and Productivity

Clarity is the cornerstone of effective leadership communication. It is the ability to convey ideas, expectations, and feedback in a way that is easily understood and actionable. The importance of clarity in leadership communication cannot be overstated, as it directly impacts the alignment, trust, and productivity of teams.

At its core, clarity in leadership communication means expressing oneself in a manner that is concise, direct, and simple to comprehend. Leaders who recognize the importance of clarity in leadership communication are able to articulate their vision, goals, and expectations in a way that leaves no room for misinterpretation.

While there are many benefits of mastering clear communication, a few stand out for leaders: 

1. Improved understanding and alignment among team members

2. Enhanced trust and credibility through transparency

3. Increased efficiency and productivity by reducing misunderstandings

Embracing clarity in leadership communication is not just a nice-to-have skill; it is a critical competency that can make or break a leader's ability to inspire, motivate, and guide their team.

How are you adding clarity to your communication with your team?

Authenticity: Building Trust and Genuine Connections

In an age of curated social media personas and polished corporate messaging, authenticity has become a rare and valuable commodity in leadership communication. Leaders who have learned to embrace authenticity create genuine connections with their teams and stakeholders, fostering trust, loyalty, and meaningful engagement.

Authenticity in leadership communication is the practice of being genuine, sincere, and true to oneself. Authentic leaders communicate with honesty, vulnerability, and transparency, even when (especially when) faced with challenges or criticism. They are self-aware, acknowledging their strengths and weaknesses, and are committed to continuous growth and improvement. They also never lose sight of the idea that communication is a two way process and that empathy is vital to good authenticity. As a leader, ensure you are being authentic without being mean, nasty, or off-putting.

Authentic leadership communication strategies include:

1. Demonstrating vulnerability to create a safe space for others to do the same

2. Aligning words with actions to earn respect and trust

3. Prioritizing active listening, empathy, and understanding

In a world where trust is often in short supply, authentic leadership communication is a vital tool for building lasting, productive relationships with team members, stakeholders, and customers alike.

How are you showing authenticity in an empathetic way with those you lead?

Adaptability: The Mark of a High-Performing Leader

In an era marked by disruption and uncertainty, adaptability has become a defining characteristic of effective leadership. The ability to adjust one's communication style, approach, and strategies in response to new challenges and opportunities is what sets high performing leaders apart.

Adaptable leaders recognize that one-size-fits-all communication rarely works in diverse, dynamic environments. They understand that different individuals, teams, and situations require tailored approaches to communication. By being flexible and responsive, adaptable leaders can effectively engage and motivate their teams, even in the face of uncertainty or adversity.

To cultivate adaptability, leaders must:

1. Understand and embrace diverse communication styles and preferences

2. Develop proficiency in communicating across both in personal and virtual channels

3. Prioritize human connection as you think about digital communication.

4. Commit to continuous learning and improvement, seeking feedback and staying informed about the latest communication trends and best practices.

What one small thing would you commit to doing that could have a huge impact on your team?

The Ripple Effect of Effective Leadership Communication

In a world where change is constant and challenges are inevitable, the ability to communicate effectively is a leadership superpower. By mastering and consistently applying the foundational elements of leadership communication – clarity, authenticity, and adaptability – leaders can empower their teams to innovate, collaborate, and deliver exceptional results, even in the face of adversity.

Over time, the consistent application of these principles creates a ripple effect that shapes the culture and character of an organization, setting the tone for open communication, trust, and resilience, creating a foundation for sustained growth, innovation, and success. 

Reflecting on Memorial Day 2024

A Time for Pause and Perspective

Today is Memorial Day 2024, a day dedicated to remembrance. Memorials, whether personal or historical, serve as powerful symbols that anchor us to our past.

These symbols are often physical objects—a flag, a stone monument, a cross, or a star—that compel us to pause, even for a brief moment, to reflect. They interrupt our daily thoughts, urging us to remember and honor what came before.

Sometimes, a memorial is a day itself, like Memorial Day. It's a break from our routine, a chance to engage in activities that honor the past and reflect on its significance.

The Importance of Reflection

Memorials pull us out of our routines, inviting us to reflect. If we merely continue with our usual activities, the memorial loses its impact. Today, let's take a moment to slow down and think. Consider a memory, perhaps an interaction with someone, and reflect on its goodness or how it could have been better.

This is the real challenge of memorials, especially in the United States on Memorial Day: Are we willing to stop and examine ourselves—our actions as individuals and as a nation? It's easy to notice how others impact us, but it's harder to see our own influence on those around us. Yet this self-examination is the true purpose of memorials.

Critical Thinking and Empathy

We need to pause and think critically. This means challenging our own viewpoints and maintaining our ability to empathize with others. Let's strive to understand different perspectives, doing the work to see where someone else is coming from.

One of the United States' strengths is our freedom of speech. We're good at expressing our opinions, but we need to improve our listening skills. This Memorial Day, let's ask questions out of genuine curiosity about others' viewpoints instead of assuming those with opposing views are wrong. Understanding doesn't require agreement, but it does foster respect.

Memorials as Guideposts

Memorials guide our behavior, both personally and socially. They offer moments to step back and reflect on who we are and where we're headed. They help us remember the good and the bad, giving perspective to both.

This Memorial Day 2024, I hope you find the time to pause and reflect. If you encounter someone with an opposing view, be curious about their perspective instead of defensively asserting your own. Listening and curiosity can lead to deeper understanding without the need to share your viewpoint immediately.

A Call for Kindness and Understanding

Let's demonstrate the ability to understand another's perspective before rushing to conflict. This Memorial Day, let's cultivate kindness, compassion, and understanding in our interactions.

Have a safe and thoughtful Memorial Day 2024, from Livingston Consulting Group.

Why Every Leader Should Journal: Insights and Benefits

One summer, I was researching for an article and came across a thesis that used journaling as a research tool for self-discovery among youth football coaches:

A leadership discovery: enhancing Finnish youth football coaches' Effectiveness through the Transformer Research Project

In this study, journaling was used as a tool rather than the primary outcome. As I read through the article, the benefits of journaling became abundantly clear.

THE BENEFITS of Journaling for Leaders

Having worked with many coaching clients over the years, I have frequently recommended journaling as a powerful leadership development strategy. Journaling involves taking time to reflect and write down your observations about how you show up in different situations.

Given the widespread lack of self-awareness in leadership, journaling is a crucial method for documenting your thoughts and feelings about your experiences. It serves as a record of your emotions and thoughts on any given day across various circumstances.

Here are my top five reasons that every leader should journal:

1. Self-awareness: Leaders need to reflect on how they present themselves in different contexts and what triggers their emotions. Despite how well we think we know ourselves, reflection can always reveal something new.

2. Managing Stress: Writing is an excellent way to reduce stress levels. Visual journaling, or what my second-grade teacher Mrs. Carlson called “drawing,” can be even more effective. A 2010 study by Amanda Mercer found that medical students experienced reduced stress and anxiety when they kept a visual journal.

3. Gaining Clarity: When faced with complex issues, writing or drawing can help sort things out. Taking time to clear your mind and put your thoughts on paper or a tablet can clarify your decisions.

4. Prioritizing: Life can get hectic, especially in our Western world, where leaders often struggle to prioritize. Journaling helps you focus by writing down what’s important. It serves as a metaphorical stake in the ground, providing a reference point.

5. Controlling Impulses: Journaling gives you a place to reflect before acting. Before agreeing or committing to something, I turn to my journal to avoid impulsive decisions. It’s a crucial tool for deciding which projects to accept or decline.

A Personal Revelation:

A few days before Father’s Day that summer, while reviewing the aforementioned article, my kids ended up gifting me a journal for Father’s Day. But not just any journal—it was called StoryWorth.

Here’s how StoryWorth works:

• Every week, you receive an email prompt to write about a memory from your past.

• You reply to the email to journal, writing as much or as little as you want. I typically write two or three paragraphs.

• These entries are saved, and you can eventually turn your journaling into a book. After 52 weeks, you could have a cherished book of memories.

The Top Reason ALL Leaders Need to Journal:

Your leadership story IS worth reading.

Navigating Leadership Challenges: Moving Beyond Advice to Empowerment

Introduction:

In the realm of leadership, providing advice often seems like the obvious path to helping others navigate complex situations. Yet, Douglas Stone and Sheila Heen, authors of "Thanks for the Feedback," shed light on the limitations of advice-giving, emphasizing the need for specificity and context. This raises the question: How can leaders effectively address challenges without merely dispensing advice? Let's explore a more empowering approach that emphasizes understanding, collaboration, and fostering a culture of trust.

Empowering Through Coaching:

Rather than offering quick-fix advice, effective leadership involves coaching individuals to discover their own solutions. Coaching isn't about dictating actions; it's about guiding individuals to unlock their inner wisdom. As Parker Palmer suggests, it's about "pulling out their inner teacher." By refraining from prescribing solutions and instead helping individuals explore their options, leaders empower them to make informed decisions aligned with their unique circumstances.

Understanding Context:

When faced with inquiries about handling leadership dilemmas, it's crucial to resist the temptation to jump to conclusions. Rather than hastily providing answers, take the time to understand the nuanced context surrounding the situation. Delve into the organizational dynamics, team relationships, and external factors shaping the challenge at hand. This deep understanding lays the groundwork for tailored guidance that resonates with the specific needs of the individual and the organization.

Organizational Considerations:

At the organizational level, effective leadership entails aligning team objectives with strategic goals. Reorganization should stem from a clear strategic rationale, driven by shifts in internal or external dynamics. Merely reshuffling teams without addressing underlying issues risks perpetuating dysfunction and escalating costs. Leaders must assess whether the benefits of reorganization outweigh the disruptions it entails, ensuring that organizational integrity remains intact.

Fostering Collaborative Dynamics:

Within teams, fostering a culture of collaboration is paramount. True collaboration isn't about everyone being involved in everything but rather about trusting each other's expertise and contributions. Leaders play a pivotal role in nurturing this culture by fostering trusting relationships and upholding team standards. Encouraging open communication, embracing vulnerability, and instilling confidence in team members create a fertile ground for collaboration to flourish.

Accountability and Conflict Resolution:

In the face of conflict or underperformance, leaders must navigate with finesse. Accountability rests not solely on the individual but on the collective responsibility of the team. Leaders should encourage a culture of peer accountability, where team members hold each other to high standards. Addressing individual shortcomings requires a delicate balance of coaching and mentorship, guided by the overarching goal of fostering growth and improvement.

Conclusion:

Navigating leadership challenges demands a departure from conventional advice-giving towards a more nuanced and empowering approach. By embracing coaching, understanding context, and fostering collaborative dynamics, leaders can navigate complexities with confidence and efficacy. Ultimately, it's not about having all the answers but about empowering others to find their own path to success.

Unveiling the Power of Curiosity in Leadership

In the dynamic landscape of leadership, the journey is never static; it's an evolving process fueled by curiosity and a hunger for growth. Reflecting on something like the ingenuity of a child constructing something with LEGO bricks, we glimpse into the essence of leadership—a continual exploration of possibilities, and a relentless quest for improvement.

Leadership, akin to a masterpiece in progress, thrives on curiosity.

Beyond casting a vision and assembling a team, true leadership is about nurturing an insatiable curiosity about oneself, one's team, and the collective objectives. It's about embracing diverse perspectives, understanding how others perceive our leadership, and reveling in the boundless realm of curiosity.

WHAT IF YOU HAVE LOST YOUR PASSION FOR THE JOB?

When the intensity wanes, what happens when monotony threatens to overshadow passion? Transitioning from one role to another doesn't guarantee perpetual excitement; monotony can infiltrate any endeavor. Yet, amidst the mundane lies the catalyst for transformation—curiosity.

Acknowledging the mundane as an opportunity for exploration, I discovered a profound truth: curiosity is the antidote to boredom. By reframing tasks as voyages of discovery, the mundane becomes meaningful, and routine becomes rejuvenating.

CURE IT WITH CURIOSITY.

Transcending personal dissatisfaction, and integrating curiosity into the fabric of leadership revitalizes connections and fosters innovation. Embracing curiosity invites a symbiotic relationship between leaders and their teams, igniting collaborative fervor and unlocking untapped potential. As curiosity permeates, visions align, passions reignite, and the journey becomes a shared odyssey of growth.

So, let curiosity be your compass in leadership. Engage in a perpetual quest for knowledge, delve into the depths of understanding your team, and unearth insights waiting to be discovered. For within the realm of curiosity lies the transformative power to invigorate leadership, reignite passion, and cultivate enduring excellence.

What would it take for you to ignite more curiosity about your team? What can you learn from them? What insights could they offer on any of your current projects that you have not yet thought about?

Rediscovering Purpose: From Frozen Waffles to Fulfillment

As we enter the year's midpoint, it's a natural time to reflect on our experiences thus far and contemplate what lies ahead. This introspection isn't confined to individuals; it resonates across organizations, regardless of their size or structure. This same exercise happens across organizations of every size and business structure.  

During this evaluation and projection, I want to share a story that encapsulates a profound lesson:

Let Them Eat Waffles! 

This seemingly whimsical phrase emerged from a conversation I had with a plant manager a few months back. He oversees the production of electronic components, vital elements that find their way into countless products, from airplanes to household appliances. Yet, he described his role as mundane, almost inconsequential.

This assertion puzzled me. "Mundane?" I echoed. "Did you say grocery store freezers?" The significance of his work dawned on me. As a lover of frozen waffles, I realized the impact his role had on my daily breakfast routine. His loss of vision and passion could potentially disrupt something as seemingly trivial as my morning meal—a thought that stirred me to action.

Self-Actualization

At the core of this narrative lies the concept of self-actualization, a cornerstone of emotional intelligence. It's about discovering one's purpose and meaning in life, and the relentless pursuit of personal growth and fulfillment. Those who embrace self-actualization find purpose beyond mere occupation; they see their endeavors as contributions to something greater than themselves.

However, many struggle to bridge the gap between what they do and who they are. This disconnection can lead to a sense of purposelessness, overshadowing the significance of their actions.

Who You Serve

It's time to shift our focus from tasks to the people we serve. Whether you're delivering pizzas or managing an entire plant, your role extends beyond its immediate duties. You're nourishing families, fostering social connections, and ensuring essential components reach those who need them.

As leaders, it's imperative to reignite our passion and vision. Our teams rely on us to provide direction and inspiration. By reaffirming the significance of their roles and how they contribute to the greater good, we empower them to rediscover their purpose and drive.

CONCLUSION

As we embark on this journey of self-reflection and goal-setting, let's remember the lessons of the frozen waffles. Let's strive for self-actualization, finding purpose in our endeavors, and recognizing the impact we have on others. Let's redefine success not by what we do, but by whom we serve.

And in doing so, let's create a ripple effect of fulfillment and inspiration that touches lives far beyond our own.

Navigating Leadership Challenges: Empowering Growth and Development

In a recent engagement, I found myself immersed in a thought-provoking conversation with a client facing a compelling leadership puzzle. Amidst a recruitment phase, the client encountered a striking dilemma with an internal candidate. While brimming with confidence, ambition, and eloquence, the candidate faltered when confronted with "critical feedback." Despite diligent attempts to coax a response, silence prevailed, leaving the client puzzled. This scenario prompted deep contemplation on effective leadership approaches to foster individual growth while maximizing potential.

He was puzzled, and I could see why.

What are the best practices for a leader to implement to help someone see their weaknesses, and at the same time see their potential areas for development? 

Exploring Potential Challenges:

1. Lack of self-awareness.  A prevalent barrier in leadership evolution, insufficient self-awareness can obstruct the assimilation of constructive feedback. It entails comprehending one's strengths, weaknesses, and their implications across varied contexts.

2. Communication barriers.  Despite earnest communication efforts, barriers such as misinterpretations or internal distractions may impede genuine engagement. When internal dialogues overshadow verbal exchanges, effective communication becomes elusive.

3. Arrogance. Often intertwined with pride or self-absorption, arrogance can lead to a dismissive stance towards feedback. In this scenario, the candidate may acknowledge feedback superficially but fail to internalize its significance.

4. Perceived omniscience. While expertise is invaluable, perceiving oneself as all-knowing can hinder growth. Leaders must tread cautiously to avoid overestimating their knowledge and embracing learning opportunities.

5. Self-Regard Deficiency. Embracing one's entirety, including imperfections, is crucial for personal growth. Distorted self-perceptions can hinder acknowledgment of areas needing improvement, stalling progress.

Cultivating Growth Opportunities:

In leadership roles, embracing feedback and seizing growth prospects are indispensable. Reflecting on introspective questions such as "What constitutes my personal development opportunity?" fosters self-awareness and progress. Candid introspection empowers leaders to identify areas for enhancement and strive for heightened effectiveness.

Give these inquiries full breadth and stretch yourself a bit. Get honest with yourself and ask, "What do I need to work on that will allow me to be a more effective leader?"

Unlocking Leadership Excellence: 7 Essential Questions Every Leader Should Reflect On

In the fast-paced world of leadership, it's easy to get caught up in the day-to-day tasks and forget the importance of stepping back to reflect. Yet, purposeful reflection is not just a luxury for leaders; it's a necessity. It's what separates good leaders from truly exceptional ones.

As a leadership coach, I often ask my clients a simple yet profound question: How good are you at spending time in purposeful reflection? The reason for this inquiry is clear: leaders are adept at reflecting on the work in front of them but often neglect critical reflection on the processes that drive that work forward.

Consider this scenario: a leader meticulously reviews the talent in their organization but fails to reflect on their own biases or the overall outcome of their efforts. This lack of introspection can have far-reaching consequences, not only for the leaders themselves but for the entire team.

So, what can leaders do to bridge this gap and cultivate a culture of reflection within their organizations?

It starts with asking the right questions.

Here are seven essential questions every leader should reflect on:

1. Confirmation Bias: Are you seeking out proof that confirms what you already believe, rather than challenging your assumptions?

2. Hindsight Bias: Are you relying on outdated information or past mistakes to inform your present decisions?

3. Gender Bias: Are you unconsciously discriminating against individuals based on gender stereotypes?

4. Anchoring Bias: Are you allowing past experiences to unfairly influence your perceptions of current situations?

5. Available Thought Bias: Are you falling into the trap of defending your ideas simply because they were the first to come to mind?

6. Role Modeling: Do you see yourself as a role model for your team, and are you setting a positive example for them to follow?

7. Work/Life Balance: Are you unintentionally sending mixed messages about work/life balance by your actions?

Reflecting on these questions isn't just about self-improvement; it's about fostering a more inclusive and effective leadership style. It's about recognizing our own biases and blind spots and taking proactive steps to address them.

As leaders, we owe it to ourselves and our teams to pause, reflect, and strive for excellence in everything we do. So, take some time today or this week to ponder these questions. Challenge yourself to dig deep, confront your biases, and emerge as a stronger, more self-aware leader.

Remember, leadership excellence isn't achieved overnight, but with dedication and reflection, it's well within reach!

Deeper Questions: A Lesson in Listening and Empathy

One ordinary day, my daughter Gretchen sparked a thought-provoking conversation with a simple text message to me. Her inquiry was seemingly straightforward: "If the average person had to choose whether to be bored or stressed, which would they pick?" Little did I know, her question would unravel layers of introspection and self-discovery for me.

Initially, I found myself approaching her question from a narrow perspective, juxtaposing stress with relaxation and boredom with energization. Yet, Gretchen's query challenged me to reconsider these concepts in a new light. It wasn't merely about contrasting states of being; it was about understanding the underlying motivations and preferences of individuals.

In hindsight, I realize that my response missed the mark.

Instead of embracing her curiosity and delving into the heart of her inquiry, I allowed my pride to overshadow genuine connection. My knee-jerk reaction reflected more about my insecurities than it did about empathizing with her perspective.

However, Gretchen's graciousness and patience revealed the true essence of our relationship. Rather than admonishing me for my shortcomings, she offered understanding and insight into her intentions. Her revelations from the exchange shed light on the real question behind her initial inquiry.

This experience served as a profound lesson for me TOO.

It highlighted the importance of active listening and empathy in all communication. Too often, we get caught up in our narratives, failing to truly understand the underlying motivations of those around us.

Moving forward, I am committed to honing my skills in deciphering the question behind the question. Realizing that genuine connection lies in the ability to understand and empathize with others' perspectives, I aspire now to approach every interaction with an open heart and a curious mind.

In the end, it's not just about finding the right answer; it's about fostering meaningful connections built on mutual understanding and empathy. And therein lies the true essence of communication and relationships – a journey of exploration and discovery, guided by empathy and genuine curiosity.

Lessons on Leadership From Mom: Culture Matters

I hope you had a wonderful weekend. As we dive back into the work week and our personal development journeys, I'd like to share some invaluable leadership insights gleaned from none other than my mother. Because let's face it, personal growth isn't complete without considering our wellness, and there's much to learn from the nurturing wisdom of maternal leadership. So, let's delve into the profound impact my mother's teachings had on my leadership journey.

LESSONS I learned about leadership from my mom:

Cultivating CULTURE

Growing up, my mother was the epitome of family-centeredness. Our home wasn't just a place for immediate family; it was a hub where grandparents, aunts, uncles, and cousins converged. My mom, a devoted "stay-at-home mom," created a familial culture steeped in safety and security, nurturing an environment where we thrived as kids.

Organizational culture experts like Dr. Boyd Johnson and Dr. Mike Linville would undoubtedly nod in agreement. After all, as my esteemed former boss, Tom Considine, often reiterated, "Culture eats strategy for lunch." Yet, it's a refrain that needs amplification within organizational settings.

Echoing Edgar Schein's insights, our human nature inherently craves social cohesion and safety. Establishing rules and regulations isn't merely about structure; it's about fostering an environment where individuals feel secure. My mother understood that safety breeds optimal performance, while threats trigger survival instincts, impeding cognitive function and receptivity to leadership.

Leadership, therefore, necessitates a nuanced approach – less about what's said and more about how it's received. My mom's blend of safety and discipline laid the groundwork for growth and well-being within our family unit.

SHOWING UP

In leadership, presence is paramount – it can't be delegated. My parents exemplified this principle, never missing significant life events, whether weddings, funerals, or milestone celebrations. They ingrained in me the importance of being there for others, no matter the circumstances.

Likewise, effective leadership demands active participation in the lives of followers. It's about prioritizing their milestones, meetings, and moments of crisis over personal agendas. By showing up, leaders foster trust and solidarity, strengthening the bond with their team.

EMBRACING Sacrifice

My upbringing in a humble, blue-collar neighborhood underscored the essence of sacrifice in leadership. Despite modest means, my mom ensured I never lacked essentials, fostering an environment of care and support that emboldened risk-taking.

Leadership isn't about privilege or entitlement; it's about selfless giving. Followers keenly observe the sacrifices leaders make – whether staying late to lend a hand or prioritizing their needs over personal leisure. In return, leaders earn commitment, loyalty, and heightened effort from their team.

Remarkably, these values seem scarce in many organizational cultures today. Perhaps therein lies the key: my mom never expected reciprocation. Genuine sacrifice, devoid of expectations, cultivates loyalty and commitment organically.

IN CONCLUSION

Reflect on these insights. Consider how they resonate with your leadership approach. Are there adjustments needed to better align with these foundational principles?

As Edgar Schein aptly puts it, organizational culture and leadership are inextricably linked. By embodying the nurturing ethos of maternal leadership – fostering culture, prioritizing presence, and embracing sacrifice – we pave the path for authentic connection, growth, and success within our teams.

Let's strive to lead with the same grace, selflessness, and wisdom exemplified by the maternal figures who've shaped our lives.

Reference: Schein, E. (2010). Organizational Culture and Leadership. San Francisco: Jossey-Bass. (p. 144).

Unlocking Change: Understanding Your Team's Change Style

Slow down, take a deep breath, and think for a minute about this question:

As a leader, what is the single most important thing you are trying to change in your organization?

Do you have that ONE thing in mind? Now write it down.

In my work as an organizational consultant and executive coach, I often work with leaders who have several things they are trying to change at the same time. They are trying to make their organization more efficient and more focused, and they want to have their employees think in a new or different way.

It would be fairly easy to lead if you only had to make one change at a time, and you could do this linearly and synchronously. No one I know in leadership has this luxury though.

Change is all around you, coming at you from every side:

• Budgets change

• People change

• Expectations change

• Visions change

• Customers change

• Products change

• Regulations change

• Bosses’ minds change

Often all of these types of changes can happen at the same time. Sometimes you are in complete control of these changes, and other times you feel like you are in more of a reactionary position.

No matter the position you find yourself in, as a leader, one thing is clear, part of your calling is to be able and willing to change.

Style Preferences:

One of the things I have been thinking more about over the past several months is not necessarily the types of changes or even my level of control over them, but more so about how my team members and customers approach change in general. In our organization, we have a lot of changes going on sometimes all at once:

• We add new team members

• We launch new websites

• We take on more projects

• We add new courses to our teaching repertoire

• We start to do executive coaching in new industries and with new clients

Change is everywhere.

However, I have been trying to focus less on the “what” that is changing and more on the “how” each person on my team responds to change.

Let’s face it. Some of you are change junkies. Change gives your brain a huge dopamine rush and you get an overwhelmingly positive feeling when things are changing. Some of you like to move so fast that you end up getting several steps ahead of everyone else and you are forced to slow down or lose others completely. Others of you realize that change is imminent, but you have more of a slow-and-steady-wins-the-race approach.

Experts on change agree that while there is no one-style-fits-all approach, each of us has our own approach that we are more comfortable with when it comes to change.

Change Style Indicator:

A tool that I use to better understand the change styles of my team is the “Change Style Indicator”. This is a simple and easy-to-use assessment you can look up online that gives people a glimpse into their style preferences when they are faced with change. The assessment takes less than 10 minutes to complete, then you are scored on a change style continuum of three styles that represent distinct approaches when responding to change. The continuum ranges from a Conserver Style to an Originator Style, to a Pragmatists Style, occupying the middle range of the continuum.

I have found that working with my team in light of this assessment has helped us to manage all the changes we are facing more productively. While this tool does not give any indication of whether or not we are good at change, or even if our styles are effective for the type of changes we are facing, what it does for me as a leader is:

• Allow me to approach everyone on my team as an individual in the ways they like to approach change

• Get a better feel for the underlying emotions and anxieties associated with the change

• Better understand some of the natural conflicts that arise between team members based on the changes they are facing

• Get better at responding, helping to enhance collaboration, and even encouraging the team to innovate more

I asked a member of my team to answer a few questions about their perspective on the Change Style Indicator.

1. How easy was this assessment to take and how long did it take you to complete it?

   It only took me about 15 minutes, including the time to read the instructions. The questions are straightforward and ask you for the response that immediately comes to mind. There are no "right" or "wrong" answers, you are just asked to be candid in your responses.

2. What is one thing that you learned about yourself from the assessment that you didn’t already know?

   I have utilized several personality and communication style assessments, but I've never taken one directly related to dealing with change. I enjoyed reading the detailed results report, which indicated I am a "Pragmatist" with a "Conserver" orientation. This means that I prefer the kind of change that happens for practical reasons, and I want to make sure any change is a group effort, keeping in mind what is best for the team.

3. How can you see yourself using this assessment as you influence others on our team?

   The results report provided a useful outline of my strengths and weaknesses when dealing with change. This is helpful for my work in the future as it gives me tools to explain to other team members how I can best contribute to change within our organization. If everyone on my team utilizes the Change Style Indicator, it can help us when planning our work so that the assignments and expectations are tailored to suit the strengths and weaknesses of each team member.

4. What advice would you give to someone who wanted to be more influential as a leader in their organization?

   Self-awareness is an essential skill for any leader. When working with a team, you not only have to understand yourself but you have to also be able to adapt your style when necessary to get the best results with your group. The Change Style Indicator is a useful key to self-awareness in managing organizational change.

Simple tools like this can be quite effective in helping us as leaders to assess our teams and what the best approaches might be to maximize our change opportunities.

Takeaway:

Go back to the change that you wrote down at the beginning of this post. Now think about all the people on your team who are affected by that change. What words would you use to describe the way they approach change? I think taking some time and assessing how people respond to change can make all the difference in how effective we are as leaders in making change happen.

Embracing Critical Thinking: Beyond Misconceptions and One-Liners

In a world fraught with discord, where misinformation often fuels our debates, there's one consensus we could strive for - acknowledging Gene Roddenberry's genius. As the mastermind behind Star Trek, Roddenberry not only crafted captivating characters but also imparted profound wisdom through their dialogue.

Amidst the quips and adventures of Dr. McCoy, Mr. Scott, and Captain Kirk, it's Mr. Spock's rationality that resonates deeply in today's tumultuous times. His assertion, "In critical moments, men sometimes see exactly what they wish to see," serves as a poignant reminder of our innate biases.

We're prone to cherry-picking facts to fit our narratives, as evidenced by popular misconceptions like the efficacy of Vitamin C in boosting immunity or the visibility of the Great Wall of China from space. However, as Dr. Diane Halpern aptly notes, in this era inundated with information, critical thinking has never been more imperative.

Yet, critical thinking demands more than a cursory Google search. It necessitates introspection and discernment. Take, for instance, the misconception surrounding Vitamin C. While anecdotes may tout its benefits, a deeper inquiry reveals the nuanced truth: our immune systems function optimally without artificial "boosts."

So, before we cling to long-held beliefs or perpetuate anecdotal evidence, let's cultivate humility and curiosity. In a world inundated with noise, it's our commitment to critical thinking that will illuminate the path forward. Let's embrace the humility to say:

“I don’t know, but I am open to learning more.”

Do You Share These Observations Regarding Leadership Momentum?

In the ever-evolving landscape of today’s leadership, it is crucial to continually reassess and adapt strategies for sustained success. As we continue to embark on another year of growth and development, it is imperative to reflect on the trajectory of our coaching practices, the relevance of our work, and our fulfillment within our professional endeavors. Let's delve into the currents of leadership momentum and explore actionable insights to navigate these dynamic waters.

As we go through a journey of introspection and planning for the future, it is essential to contemplate the evolution of our coaching practices. Amidst the influx of new clients, questions about the shape and direction of our practice arise. How many new clients will we engage with during the rest of the year? What transformations await both ourselves and our clients? By meticulously examining these inquiries, we pave the way for proactive planning and a mutually fulfilling year.

Moreover, a critical aspect of our professional growth lies in evaluating the relevance of our work with clients. Reflecting on past engagements offers invaluable insights into the effectiveness and significance of our contributions. Are the services we provide still relevant in today's rapidly evolving landscape? Are they meeting the evolving needs of our clients as they navigate their complex organizational challenges?

Momentum

Drawing inspiration from the concept of momentum in personal finance, we can apply a similar principle to assess our professional relevance. Just as our past performance informs future investment decisions, our past endeavors shed light on the trajectory of our impact and effectiveness. By conducting a thorough momentum analysis of our experiences, we can gain clarity on areas of strength and opportunities for growth.

Here are four key observations gleaned from this reflective process:

1. Cultivating Emotional Intelligence: In a world driven by cognitive prowess, emotional intelligence emerges as a cornerstone of effective leadership. These insights resonate deeply, emphasizing the pivotal role of emotional skills in fostering success, character, and meaningful relationships within organizations.

2. Fostering Relational Empathy: Amidst societal polarization, the art of empathetic understanding becomes increasingly scarce. As leaders, transcending our perspectives and embracing empathetic engagement fosters cohesion and collaboration amidst diverse viewpoints.

3. Embracing Flexibility in Ambiguity: In times of upheaval and uncertainty, the ability to adapt and thrive in ambiguity emerges as a defining trait of resilient leadership. Embracing a "new normal" requires a shift towards emotional flexibility and a proactive approach to navigating turbulent waters.

4. Nurturing Talent Connections: Despite economic fluctuations, investing in talent remains paramount for organizational success. Proactive engagement with talent fosters loyalty, innovation, and a robust foundation for future endeavors.

These observations serve as catalysts for meaningful dialogue and introspection.

Do you resonate with these insights, or do you have unique observations to share from your organizational context?

Let's embark on a journey of exploration and collective learning as we navigate the currents of leadership momentum together!

Unlocking Leadership Potential: The Power of Self-Awareness

In the world of leadership, self-awareness stands as the cornerstone of personal and professional growth. Picture encountering someone who seems completely out of sync with their surroundings. Once, a client shared an experience at a business conference that sparked a profound reflection on the significance of self-awareness, especially in leadership contexts.

At this conference, my client encountered a CEO who exuded brilliance in strategy and charisma on stage. However, in person, this CEO appeared aloof and dismissive, barely acknowledging others and disregarding their ideas. During a panel discussion, instead of engaging with the topic, he delved into a monologue about his achievements, oblivious to the discussion's direction. This lack of awareness was evident in his interactions; he seemed disconnected from his team, unaware of their personalities, and disinterested in their concerns.

Self-aware leaders, in contrast, foster strong relationships, cultivate trust, and promote collaboration. They understand their strengths and weaknesses, complementing their skills with others. They navigate complexities with empathy, knowing when to listen and when to assert themselves.

Self-Awareness

Take a moment to reflect on your self-awareness. Can you recognize how your actions impact others? Are you open to feedback and willing to adapt? Are you building meaningful connections with your team?

Here are six critical self-awareness skills for leaders to develop:

1. Identifying Emotions and Their Impact: Understand how your emotions influence your actions and their repercussions on your team.

2. Confident Expression of Feelings: Communicate your thoughts and feelings confidently while considering their impact on others.

3. Creating Vulnerability in Relationships: Foster trust by showing authenticity and vulnerability in your interactions.

4. Understanding Emotional Influence on Decisions: Recognize how emotions influence your decision-making process.

5. Recognizing Coping Mechanisms: Develop effective coping mechanisms to handle stress and communicate them to your team.

6. Prioritizing Joy: Identify and prioritize activities that bring you joy, ensuring a healthy work-life balance.

   Are you interested in exploring self-awareness and leadership further? Check out an insightful podcast from last year put on by EQ-i-certified practitioners Kristin Bartholomew & Tara Rumler, delving into self-actualization in the context of parenting—a quintessential leadership role.

   Embrace self-awareness, unlock your leadership potential, and pave the way for personal and organizational success.

Embracing Growth: Understanding the Dynamics of Personal Change

In my coaching practice, a common inquiry I encounter is, “Can people truly change?” It's a query that resonates deeply, especially in organizational settings where the belief persists that individuals are inherently static, like leopards unable to alter their spots. However, science tells us otherwise. With every cell in our bodies regenerating every 7 to 10 years, the potential for change is undeniable.

But beyond the capability for change lies a more nuanced question, “Can people choose to grow?” The answer lies in individual agency and the conscious decision to evolve. Yet, amidst this journey of self-transformation, a crucial consideration emerges.

Will others acknowledge and accept this change?

Reflecting on my experiences, I've witnessed individuals navigating profound transformations for various reasons, encapsulated by three key motivations:

1. Intentional Evolution: Often, the motivation for change arises from a dissonance between one's intentions and their impact. An example is someone whose communication style inadvertently fosters misunderstanding despite their genuine intentions. Recognizing this misalignment can serve as a potent catalyst for personal evolution.

2. The Threshold of Pain: For many, change becomes imperative when the status quo no longer serves their aspirations. Whether escaping toxic relationships or unfulfilling careers, the discomfort of stagnation propels individuals towards transformative action.

3. Aspiration for More: Some individuals aspire for a life of greater significance, driven by an insatiable thirst for growth and opportunity. However, entrenched perceptions and past reputations can impede their trajectory, necessitating organizational support and recognition of their potential.

Despite the myriad of motivations driving personal change, the true litmus test lies in our capacity to accept and embrace these transformations. While we may profess openness to change, implicit biases and entrenched beliefs often cloud our perceptions, hindering genuine acceptance.

Ultimately, the responsibility rests not on changing others but on understanding and supporting their journey towards self-realization. By fostering environments conducive to growth and acknowledging the multifaceted nature of personal evolution, we can cultivate a culture of acceptance and empowerment.

So, the next time you ponder the question of change, perhaps shift the focus inward.

Can you wholeheartedly embrace the transformative journey of those around you?

After all, the true measure of change lies not in its occurrence but in our willingness to embrace it.

Empowering Success: 3 Coaching Strategies to Boost Self-Efficacy

In our journey towards success, the questions we ask ourselves hold immense power. As a coach, it is my mission to guide individuals in reframing these questions, unlocking new perspectives and pathways to achievement. Rather than pondering, "What does leadership development look like as an HR Vice President?" we pivot to, "What actionable steps can propel me to my next role within the company?"

Similarly, a sales leader's struggle to balance work and family shifts from, "How do I manage overtime versus family time?" to a more insightful query, "Will the financial gains from working overtime justify time away from my loved ones?"

While strategies like goal setting and resource prioritization are vital, the true catalyst for growth lies in self-reflection and actionable change. Self-efficacy—the belief in one's abilities—is a cornerstone of success, backed by research indicating its positive impact on performance and well-being.

A study in the Consulting Psychology Journal unveils three coaching strategies to bolster self-efficacy:

1. Invest Time: The duration of the coaching relationship directly correlates with increased confidence. As a coach, recognizing and celebrating each stride toward the coaching objective fuels the individual's self-assurance.

2. Verbalize Confidence: Vocalizing belief in oneself amplifies the likelihood of goal attainment. Statements like "I've got this" solidify one's resolve, reinforcing their confidence with each verbal commitment.

3. Ask the Right Questions: Effective coaching hinges on asking questions that prompt self-efficacy statements. While open-ended inquiries foster exploration, suggesting solutions sparks immediate confidence. Providing support also nurtures confidence over time.

When coaching your team, prioritize open-ended questions and supportive guidance. Resist the urge to prescribe solutions; instead, empower individuals to discover their paths to success. By fostering self-belief, you pave the way for greater achievements and fulfillment, both personally and professionally.

Valentine’s Day Is Around the Corner!

I truly understand that we are all juggling so many things, but amidst our busy schedules, it is crucial not to overlook the most significant relationships in our lives. What I truly appreciate about this coming Valentine's Day is the intentionality it encourages.

Valentine's Day is not just about romance; in my life, it is a chance for me to honor the women who hold special places in my life. Each relationship is unique and precious, and on this day, I make it a point to show them how much they mean to me. Whether it's a small gesture or a heartfelt expression, I ensure they feel cherished and valued.

Being Intentional

Reflecting on recent years, I have come to appreciate the true value of all of my relationships. I'll admit, there were times when I prioritized money or business over connections, but I've since realized the importance of being intentional. While work is essential to me, it's not my sole focus anymore. Now, my priority lies in nurturing meaningful relationships.

This Valentine's Day, I'm committed to fostering strong emotional connections. Being intentional means aligning my actions with what truly matters to me and ensuring my relationships thrive.

Emotional Communication

While gifts like flowers or chocolates are thoughtful, they sometimes fall short of expressing our genuine feelings. Instead of solely relying on material tokens, why not delve deeper into emotional connection?

Consider going the extra mile by creating something meaningful for those important to you in your life. Whether it's crafting a poem or taking on a task for them, your effort speaks volumes. Emotional connection thrives on thoughtfulness and attentiveness.

Creating shared experiences is key. From planning a Valentine's Day dinner together to setting the table and preparing the meal as a team, these moments can foster deep emotional connections. It's not always about serious conversations; sometimes, it's the mundane details that strengthen our bonds.

This Valentine's Day, let's prioritize meaningful connections over grand gestures to everyone important in our lives. Whether it's through small talk or shared experiences, the essence lies in being present and attentive. Happy Valentine's Day on Wednesday!

Team Health: Journey to High Performance and Synergy

A few years ago, I found myself at the helm of a discussion with a high-performing team comprised of industry "top guns." These professionals, with a contact list reaching deep into influential customers, had consistently achieved remarkable results, hitting yearly goals well before the third quarter. However, a crucial realization emerged – true excellence and invincibility arise not just from individual prowess but from the collective health of the team.

TEAM HEALTH

Team health, akin to human health, operates on a delicate balance. Just as extreme performance can have detrimental effects on physical health, overemphasizing certain aspects of team performance without considering the holistic system can lead to short-term success and long-term damage.

Reflecting on this concept, I recalled a conversation with a physician friend actively involved with consulting for athletes. He recounted a meeting preparing marathon runners for a race, where 40% of the physician-runners under 55 had heart stents. High performers, regardless of the discipline, must consider all systems contributing to their performance to avoid breakdowns.

My mission, assigned by the organization, was clear – the team needed to recognize themselves as leaders within the organization, requiring self-awareness and self-leadership. This called for double-loop learning, challenging fundamental assumptions and redefining performance.

exploration and advancement

To shift the team's perspective, we explored two ways to encourage learning:

The exploration involved stimulating innovation through exercises like improving listening skills. By listening intensely, the team learned to understand diverse perspectives within the organization, fostering much-needed synergy.

Advancement, on the other hand, focuses on improving existing processes while incorporating innovation. Unhealthy conflict resolution patterns were identified and addressed. Instead of internalizing issues, the team learned to be assertive and flexible in their conflict styles, fostering a healthier and more productive work environment.

As a leader, caring for your team's health is paramount.

Continually exploring and advancing through learning opportunities will not only improve team dynamics but also pave the way for sustained success and organizational synergy.

Unleashing Creativity: A 3-Step Formula for a Productivity Recharge

Question: When was the last time you truly experienced a productivity recharge?

In a society that values knowledge work, creativity is at the heart of what we do. While the term creativity often conjures images of painters and sculptors, it is essential for everyone, including scientists, technologists, and leaders, to recognize and harness their creative potential.

Once, I had a conversation with one of my graduate students who felt overwhelmed and burned out, struggling to complete a research project on time. The realization struck me that more time and effort don't necessarily translate to creativity or effectiveness; they just mean more time and effort.

As knowledge workers, we must admit that there is a limit to how much we can achieve before our minds need a recharge. Athletes understand this concept well—they work hard during peak performance times and then allow their bodies to rest. Similarly, renowned writers like J.R.R. Tolkien and Victor Hugo found inspiration in balancing intense work with rejuvenating activities, things such as long walks.

Margaret Moussa, Maria-Estella Varua, and Matthew Wright's research on knowledge workers emphasizes the importance of self-efficacy and well-being. As leaders, we must ask ourselves whether we can continue treating knowledge workers the same way as traditional productivity workers. Simultaneously, as knowledge workers, we need to question the expectation of cramming more into our days without considering the impact on output quality.

3-STEP Reset Process

Here are three things that I try to do when I feel like I need a productivity reset:

1. Read. Nothing stimulates productivity like reading. When faced with writer's block, delving into poetry or fiction can reignite creative thinking.
   

2. Walk. While exercise is essential, focused workouts may not be the best for generating creative thoughts. A simple walk in nature, basking in the sun, allows creative energy to flow effortlessly.
   

3. Phone a Friend. Community and conversation are powerful catalysts for creativity. Engaging with a coach or a coaching group can provide the inspiration needed to fuel the creative process.

So, as leaders and knowledge workers, our focus should shift from merely measuring productivity to practicing self-care. Activities like reading, taking a walk, or participating in our communities contribute to gaining wisdom, ultimately leading to increased productivity as a natural by-product.

In short, I think it is time to step back and prioritize some self-care, and, who knows, a productivity recharge or a creative breakthrough might just be a walk away!